Protect your business against downtime with an Advanced Computer Experts Service Agreement for your Servers, Networks, printers and desktop workstations.

Who Can Benefit From Our Service Plans?

Companies That Are...

  • Operating 3-100 computers
  • Using Windows NT, 2000, or 2003 Servers
  • Using computers to rely on the daily operation of their business
  • Sometimes experiencing costly computer or network problems that seem to get worse over time
  • Experiencing the inability to effectively use the full potential of current workstations, because of outdated computers, or frequent, unexplained problems
  • Operating Without an IT Staff

Exactly What Is A Service Plan?

A maintenance agreement with Advanced Computer Experts is a popular option for companies who don't have an IT Staff on board, but do rely on computers for much of their company's welfare. It includes a bank of onsite service hours, that do not expire over time (depending on which one you choose), purchased at a reduced rate, in bulk. These hours can be used for anything from virus removal to general network maintenance, and PC repair. A Service Plan covers all labor hours only. Parts are extra. Onsite response time is 4 to 6 hours. Phone or Remote Support response time is 30 to 60 minutes.

Be Prepared for Downtime Ahead of Time

Keep your network and systems operational with technicians, parts, and all the resources necessary, standing by to respond quickly. A Service Agreement is similar to an insurance policy; we will be standing by to keep your computers, peripherals and networks running smoothly.

Don't wait until there is a problem. Be prepared now with a service agreement. Looking for a technician when you are having a problem is not the smartest thing to do when you’re running a business and downtime is expensive. Advanced Computer Experts offers on-site service throughout the Genesee County area of Michigan, and selected surrounding areas. Give us a call, or email us for details.

Fixed Monthly Cost

For a fixed monthly fee, we repair problems that come up with any covered software or hardware. Our program is a comprehensive service plan that provides dependable service, local and remote network management, and sophisticated monitoring of your important and critical systems.

When you need service, you call directly to Advanced Computer Experts' Support Center, where your call is answered directly by a call coordinator. Our standard plan guarantees you'll talk to a technician within 30 minutes and he'll be at your office no later than 4 hours from the time a technician is dispatched. This service includes all labor and travel. There are 3 plans to choose from.

Advanced Computer Experts' call tracking system allows Service Managers to follow the progress of your call, until it is resolved.

Advanced Computer Experts Service Agreement

A Service Agreement by Advanced Computer Experts is a comprehensive service plan that provides dependable service, local and remote network management, and sophisticated monitoring of your important and critical systems. A Service Agreement provides the IT service for businesses that require full-time management on a part time budget. These services are provided monthly, and continue for the length of the Service Agreement:

  • Office Assessment
  • On-Site Service
  • Research and Technology Change Planning
  • Remote Network Administration
  • 24x7 Network Device Monitoring

Package I

6 Hours per month (time expires each month)

Monthly Support Agreement designed to maximize technology usage and minimize downtime. Typically for offices with 1-5 workstations. $450/mo. (SAVE $270/mo.)

Package II

10 hours per month (time expires each month)

Monthly Support Agreement designed to maximize technology usage and minimize downtime. Typically for offices with 5-10 workstations. $650mo. (SAVE $550/mo.)

Package III

14 Hours per month (time expires each month)

Monthly Support Agreement designed to maximize technology usage and minimize downtime. Typically for offices with 10-15 workstations. $840mo. (SAVE $840/mo.)

 

The Following Packages Do NOT Expire - Best Value!
Purchase 3 - 6 months of technician time at a significant discount

Package IV

20 Hours (does NOT expire)

Calculate the amount of time you have had to have a technician working on any of your computers, your network, server, etc. and purchase 3 - 6 months worth of time in advance, at a bulk rate . $1700 (SAVE $700)

Package V

40 Hours (does NOT expire)

Calculate the amount of time you have had to have a technician working on any of your computers, your network, server, etc. and purchase 3 - 6 months worth of time in advance, at a bulk rate . $2900 (SAVE $1900)

Package VI

80 Hours (does NOT expire)

Calculate the amount of time you have had to have a technician working on any of your computers, your network, server, etc. and purchase 3 - 6 months worth of time in advance, at a bulk rate . $5400 (SAVE $4200)

Package VII

100 Hours (does NOT expire)

Calculate the amount of time you have had to have a technician working on any of your computers, your network, server, etc. and purchase 3 - 6 months worth of time in advance, at a bulk rate . $6200 (SAVE $5800)

Call or Email us TODAY, so we can get you protected right away!

 

 

ACE - Advanced Computer Experts
1459 N. Leroy St. ■ Fenton, MI 48430
(810) 629-0684 ■ Fax (810) 629-4038

    Site Designed & Hosted By

Copyright © 2004 Advanced Computer Experts - All Rights Reserved