Warranty & Return Policy

Our returns and warranty policy is listed below. Please read this carefully before returning merchandise to Advanced Computer Experts.

Returning Product for Service or Replacement

  • An RMA (Return Merchandise Authorization) number must be obtained from our customer service department before any goods are returned Click here to email Customer Service
  • The RMA number must be clearly written on the shipping label and a copy of the original invoice must be supplied when ever possible.
  • All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.
  • Warranty on all equipment will be the manufacturers warranty and at the manufacturer's discretion.
  • It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned.
  • We accept no responsibility for goods lost in transit. It is your responsibility to insure them.
  • We will not accept goods sent to us as C.O.D. or without a clearly-marked RMA number.
  • If an RMA number can't be identified, Advanced Computer Experts will be unable to accept delivery of the returned goods.
  • An RMA number does not guarantee credit, repair or replacement. It is simply an authorization to return goods to us.
  • Special Orders aren't not refundable, if defective, standard manufacturer's warranties apply.

Returning Product for Credit

  • An RMA (Return Merchandise Authorization) number must be obtained from our customer service department before any goods are returned Click here to email Customer Service
  • Software is non-refundable once opened.
  • Please check the specifications and compatibility of the goods being ordered to ensure they are what you require, as we do not supply goods on a trial basis.
  • We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that it will work in your system and we take no responsibility that it will meet your requirements.
  • We do not refund or credit for incorrect choice.
  • Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 15%. NO credit is available for any freight paid.
  • No goods will be accepted for refund or credit after 7 days from the date of invoice.
  • Special Orders aren't not refundable, if defective, standard manufacturer's warranties apply.

General Conditions

  • RMA 's are valid for 7 days only. Any item sent after the seven days will not be accepted by our returns department.
  • Special Orders aren't not refundable, if defective, standard manufacturer's warranties apply.
  • We reserve the right to refuse any returns that:
    • are incomplete or missing parts; or
    • are not returned in their original packaging,
    • show signs of physical damage to the product or its packaging.
    • do not include a valid Return Authorization Number on the shipping label.
    • have an expired Return Authorization Number.
  • If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-
    • refuse to accept delivery of the product,
    • direct the courier to "Return goods to sender" and
    • notify our Customer Service staff immediately

Events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.

 

 
 

ACE - Advanced Computer Experts
1459 N. Leroy St. ■ Fenton, MI 48430
(810) 629-0684 ■ Fax (810) 629-4038

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